At Hibiscus Heroes, we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand how we handle your orders.
 

Shipping Within India
 

• Availability: Currently, we offer shipping only within India. For international shipping inquiries, please contact us via email or WhatsApp for further assistance.

• Free Shipping: We provide free shipping on all orders within India.

• Delivery Time: Orders are typically delivered within 4-8 business days. Please note that delivery times may vary based on your location and other external factors.
   

Tracking Your Package
 

• Order Tracking: Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track your package on the shipping agency’s website.

• Shipping Updates: We will keep you informed of your order status and provide all necessary information for tracking your shipment.
   

Missing Parcels
 

• Accurate Address: Please ensure that you enter the correct shipping address when placing your order. We cannot be held responsible for delays or losses resulting from an incorrect address.

• Lost Packages: If your order does not arrive within the expected timeframe, please contact us immediately via email. We will work closely with our courier company to locate your package and resolve the issue.
   

Return and Refunds
 

• Initiating a Return: To return a product, please contact us via email. Include an image of the purchased item and a brief explanation for the return or exchange request.

• Condition of Items: Returned garments must be in their original condition and packaging, meaning they should be new, unused, unworn, unaltered, and unwashed.

• Return Timeframe: All returns must be initiated within 48 hours of receiving your order.

• Return Shipping Costs: Customers are responsible for covering the shipping costs associated with returning an item. Please note that these costs are non-refundable.

• Exchange Policy: Goods purchased through our website can only be exchanged for a replacement if they meet our return criteria. Once a product has been exchanged, it cannot be exchanged a second time.
   

For any additional questions or concerns regarding our shipping policy, please feel free to contact our customer service team via email or WhatsApp.