At Hibiscus Heroes, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be circumstances where you need to return or exchange a product. Please read our policy carefully to understand your rights and responsibilities.
 

Returns & Exchanges
 

Eligibility for Returns
 

• Condition of Garments: To be eligible for a return, garments must be in their original condition and packaging. This means the items should be new, unused, unworn, unaltered, and unwashed. Any items that do not meet these conditions will not be accepted for return or exchange.

• Timeframe: You must initiate the return process within 48 hours of receiving your order. Returns requested after this period will not be accepted.

• Reason for Return: When you contact us to initiate a return, please provide a detailed explanation of the reason for the exchange and include an image of the product as proof of purchase and the condition of the item.
   

Process for Returning Items
 

• Contact Us: To start the return process, please contact us via email at contact@hibiscusheroes.com. Include the necessary details such as the image of the purchased item and the reason for exchange.

• Shipping Costs: You will be responsible for covering the shipping costs associated with returning the item. Shipping costs are non-refundable.

• Return Shipping: Once your return is approved, you will be provided with instructions on how to ship the item back to us.
   

Exchanges
 

• Conditions for Exchange: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your exchange request. If approved, you may exchange the item for a replacement of the same product.

• One-Time Exchange: Please note that goods purchased through our website can only be exchanged once. If an item has been exchanged, it cannot be exchanged again.
   

Non-Returnable Items
 

• Certain items may be non-returnable based on their nature or due to hygiene concerns. Please refer to the product description for any specific return restrictions.
   

Refunds
 

• We do not offer refunds. Items purchased can only be exchanged for a replacement, provided they meet the return and exchange criteria outlined above.
   

Contact Information

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer service team at contact@hibiscusheroes.com. We are here to assist you and ensure a smooth and satisfactory shopping experience.