At Hibiscus Heroes, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be circumstances where you need to return or exchange a product. Please read our policy carefully to understand your rights and responsibilities.
 

Exchanges
 

Eligibility for Exchange:

• Condition of Garments: To be eligible for an exchange, items must be in their original condition and packaging. This means the products should be unused, unworn, unwashed, unaltered, and free of any damage. Items that do not meet these criteria will not be eligible for exchange.

• Timeframe: Exchange requests must be initiated within 48 hours of receiving your order. Any requests made after this period will not be considered.

• Reason for Exchange: When contacting us to request an exchange, please provide a clear explanation of why you're requesting the exchange, along with an image of the product in its current condition and proof of purchase.
   

Process for Returning Items
 

• Contact Us: To start the return process, please contact us via email at contact@hibiscusheroes.com. Include the necessary details such as the image of the purchased item and the reason for exchange.

• Shipping Costs: You will be responsible for covering the shipping costs associated with returning the item. Shipping costs are non-refundable.

• Return Shipping: Once your return is approved, you will be provided with instructions on how to ship the item back to us.
   

Exchanges
 

• Conditions for Exchange: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your exchange request. If approved, you may exchange the item for a replacement of the same product.

• One-Time Exchange: Please note that goods purchased through our website can only be exchanged once. If an item has been exchanged, it cannot be exchanged again.
   

Non-Returnable Items
 

• Certain items may be non-returnable based on their nature or due to hygiene concerns. Please refer to the product description for any specific return restrictions.
   

Refunds
 

• We do not offer refunds. Items purchased can only be exchanged for a replacement, provided they meet the return and exchange criteria outlined above.
   

Contact Information

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer service team at contact@hibiscusheroes.com. We are here to assist you and ensure a smooth and satisfactory shopping experience.